![]() We will complete the full refund within 7 working days after receiving the returned product. The buyer still needs to mail the damaged product back to our warehouse. After receiving the certificate and photos, we will handle the return, exchange, or refund for the buyer. If the product is damaged in transit, the certificate issued by the transport company and photos of the damaged product is required. Damage or loss of the product in transit If we still don't receive the returned product 60 days after it is sent out, we will deem it to be lost and end the return procedure. Otherwise, we will add a customs declaration service fee of $20. We recommend that buyers choose the Delivered Duty Paid (DDP) and DTP method to ship the return. If the product is lost or damaged in transit, the loss will be borne by the buyer. We suggest that the buyer should choose a transport company or express company with a good reputation when sending back the product by post, and buy insurance against loss or damage to the product. When the product is returned, the freight and tariff incurred shall be borne by the buyer (Chinese tariff is 30% of the declared price). Products that have been activated or installed and used are not considered intact. The product is intact means that the product can maintain its original quality and function, including the product itself, packaging, accessories, attached trademark labels, user manuals, etc., intact and complete, without affecting the secondary sales and use of the product. 902, 9th/f, Hongyu building, Gushu 2 Road,Futian District, Shipping to return your product, you should ship your product to : If we fail to receive the postal tracking number of the product returned by the buyer within this period, we will close the return application and deem it as the buyer's waiver of the return request. STEP 2, Return package delivery requirements.īuyers shall return the product by post within 7 days after our store agrees to return or exchange the product, and submit the post tracking number online. Please fill in the return request at this link. We will reply to you within 24 hours on workdays. ![]() How can I do returns? STEP 1, Return application. *Note: Orders generated through draft orders (orders starting with D) are considered non-standard customized products or orders. ![]() The company will not be responsible for any damage caused during transportation. If the goods are not inspected at the expiration date, they will be deemed as qualified. Customers can go to our warehouse or store for inspection after receiving the goods. Any buyer who has shopped on ALIENTECH online store (could apply for returning or exchanging the purchased product without any reason within 7 days after receipt of the product and on the premise of ensuring the product is in good condition (the photo proof of the status of the product must be provided.).Ĭustomized non-standard products and products and orders exceeding US$5,000 are considered valuable commodities, and once the valuable commodities are shipped, they will not be returned or exchanged.
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